Shipping policy
We offer reliable and professional global shipping services for all vinyl records, CDs and music collectible orders, covering most countries and regions around the world. We fully understand the fragility and preciousness of physical records, so we have optimized the packaging process many times, using high-quality packaging materials and scientific packaging methods to maximize the safety of goods during transportation and avoid damage caused by various uncontrollable factors.
For vinyl records, we adopt a professional protective packaging process: first, we clean the disc surface with a professional vinyl cleaning cloth to remove dust and dirt, and then let it dry naturally to avoid scratches caused by dust during transportation; then we put the vinyl into an anti-static inner sleeve and a dust-proof outer sleeve to protect the disc surface from scratches and static damage; next, we wrap the record with thick shock-absorbing foam sleeve, and add cardboard stiffeners on both sides to enhance the pressure resistance of the package; finally, we put it into a reinforced rigid carton, and fill the gap with shock-absorbing filling materials to ensure that the record does not shake during transportation, thus effectively preventing the disc from warping, scratching, edge damage and other problems. For CD orders, we use scratch-resistant sleeves to protect the disc surface, and pack them into a sturdy box with shock-absorbing padding, ensuring that the disc and case are intact during transportation. In addition, we will check the packaging twice before sealing to ensure that every link is in place.
Shipping Fee & Delivery Time
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Orders under £50: A flat shipping fee of £9.50 will be charged, with an estimated delivery time of 2–17 working days.
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Orders £50 and above: Enjoy free standard shipping service, with an estimated delivery time of 3–25 working days.
All orders will be processed, inspected and shipped within 1–3 working days after payment confirmation. Weekends and public holidays are not included in the processing time, and the shipping time will be appropriately extended accordingly. Once the parcel is dispatched, we will send the logistics tracking number to your registered email address in a timely manner. You can use this tracking number to query the real-time logistics status at any time, including the departure time, transit location and estimated delivery time of the parcel, so as to know the arrival progress of the goods in advance.
For international orders, all import duties, local taxes, customs clearance fees and other related expenses incurred in the destination country are solely borne by the buyer. We will provide complete and standardized shipping documents to assist customers in smooth customs clearance. We will not be responsible for any delays or additional costs caused by customs inspection, incomplete customs information, policy adjustments and other reasons. The estimated delivery time is for reference only. Due to force majeure factors such as extreme weather, logistics congestion, and border control, slight delays may occur in the delivery time. We will try our best to coordinate and inform customers of the latest situation in a timely manner.
If you receive damaged, scratched, warped, defective or incorrect items, or if there is any missing merchandise, please contact our customer service within 48 hours of receiving the goods. Please provide your order number, detailed problem description and clear photos or videos of the package and the merchandise. Our customer service team will verify the situation as soon as possible and provide you with reasonable after-sales solutions such as full refund, free replacement, partial refund, etc., to ensure that your legitimate rights and interests are fully protected. We value every customer's shopping experience and will try our best to solve all problems for you.
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